1. What this policy covers
This policy covers refunds of paid top-up amounts on api.houjiayan.com (WeChat Pay and crypto channels). It does NOT cover bonus credits — including the sign-up bonus for new accounts and promotional grants — which are non-refundable, non-withdrawable and non-transferable under all circumstances (see Section 7).
2. WeChat Pay: 24-hour full refund for unused top-ups
Within 24 hours of a WeChat Pay top-up, if none of the credited quota from that top-up has been used, you may request a full refund of the top-up amount. The 5.5% payment-channel service fee covers channel costs and is non-refundable. After 24 hours, or once any portion of the quota has been consumed, no refund is available — the only exception is a verified platform fault (Section 4).
3. Crypto channel: payment is final
Crypto (USDT-TRC20) payments are final — no crypto refunds under any circumstances, including but not limited to wrong amounts, wrong addresses, or change of mind. This is required by payment-gateway rules and anti-money-laundering compliance. Losses caused by verified platform faults are compensated as account quota only, never in crypto.
4. Platform-fault exception (100% refund)
Losses verified as caused by a platform fault (duplicate charges, billing errors, service errors that consumed quota without producing a valid response) are refunded 100% of the affected amount, regardless of the 24-hour window or the payment channel: WeChat payments are returned via the original route; crypto losses are compensated as account quota. To claim, email support@houjiayan.com with: (a) your username, (b) request IDs from affected API calls (shown in dashboard logs), (c) a description of the failure. We complete review within 7 business days.
5. Upstream-provider outages
If an upstream model provider (DeepSeek, Qwen, MiniMax, Volcengine, Moonshot Kimi) is fully or partially unavailable and your requests fail or are partially processed, we will credit your account for the unconsumed portion. We do not provide cash refunds for upstream-caused failures. Status of upstream providers is published on /status.
6. How to request a refund; route and timing
Email support@houjiayan.com with: (1) your username on api.houjiayan.com, (2) the order or payment record, (3) the date and amount of the payment, (4) the reason for the refund request, (5) supporting evidence (screenshots, request IDs, etc.). We confirm receipt within 1 business day and complete review within 7 business days. Approved WeChat refunds are returned via the original payment route — instantly to WeChat Balance, or typically 0-3 business days to a bank card, subject to WeChat's official processing times.
7. Non-refundable items
The following are not eligible for refund: (a) bonus credits (the sign-up bonus and promotional grants) and invitation rewards; (b) quota already consumed by API calls (regardless of whether the output was satisfactory); (c) all crypto (USDT-TRC20) payments (see Section 3); (d) the 5.5% WeChat payment-channel service fee; (e) remaining quota of accounts suspended for breach of the API Terms of Service.
8. Refund abuse
We monitor refund abuse. Malicious top-up-consume-refund cycles or fraudulent refund claims will result in account suspension and forfeiture of remaining credits, and may affect the account's future refund eligibility.
9. Changes to this policy
Material changes to this Refund Policy will be announced on the dashboard at least 14 days before they take effect. Continued use of the Gateway after the effective date constitutes acceptance. If you do not agree to the revised policy, you may close your account and request a refund per the rules in effect at the time of your last payment.
10. Contact
Refund requests and questions: support@houjiayan.com.
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